Warranty Policy
L&L SKIN 1-Year Limited Warranty
Coverage Details
L&L SKIN offers a limited warranty that the device, when purchased by the original buyer from L&L SKIN or an authorized L&L SKIN seller, will be free from defects in materials and workmanship under normal use for a period of one year from the original retail purchase date (the "Warranty Period"). This limited warranty is subject to specific exclusions and limitations as outlined below.
Who is Covered?
This limited warranty applies only to the customer who originally purchased the L&L SKIN device directly from L&L SKIN or an authorized L&L SKIN seller in the United States.
- This warranty does not transfer to any subsequent owners.
- Products purchased from unauthorized sellers, including unauthorized websites, are not covered under this warranty.
What is Not Covered?
This warranty does not apply to damage caused by:
- Accidents, misuse, abuse, exposure to dirt or water, tampering, improper use, or failure to maintain the device according to the guidelines provided.
- Any service or repairs attempted or performed by unauthorized repair centers.
- Only L&L SKIN devices are covered under this warranty.
- Any gifts, promotional items, or accessories received with the device, or won through L&L SKIN giveaways, are not covered.
What Are the Remedies Under This Warranty?
If your L&L SKIN device has a defect and L&L SKIN receives a valid warranty claim, the following remedies will be offered during the warranty period:
- Free Repair of the defective device, using new or refurbished parts.
- Replacement of the defective device with a new or refurbished L&L SKIN device.
These remedies are your exclusive options, to the extent permitted by law.
How Do I Request Warranty Service?
To obtain warranty service, you must contact L&L SKIN Customer Service at service@llskinglobal.com during the warranty period. In your request, you will need to:
- Provide photos and a description of the defect.
- Include proof of purchase.
If your claim is accepted:
- L&L SKIN will send you a confirmation email.
- We will issue a prepaid shipping label for you to return the defective device. Please ensure all original items, including packaging, are included when returning the device.
Disclaimers and Implied Warranties
- Implied Warranties: All implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited to two years from the original purchase date.
- Consequential Damages: L&L SKIN will not be responsible for any incidental, indirect, special, or consequential damages arising from the use of the product.
- Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
Limitation of Liability
Except where prohibited by law, L&L SKIN will not be liable for any incidental, indirect, special, or consequential damages, including loss of profits, revenue, or data, resulting from any breach of warranty, either express or implied, or under any other legal theory, even if L&L SKIN has been advised of the possibility of such damages.
- Under no circumstances will L&L SKIN's liability exceed the actual amount paid by you for the defective product.
Certain jurisdictions do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations may not apply to you.