Return & Refund

Thank you for shopping with us! We want to ensure you have a smooth shopping experience, and that includes a hassle-free return process. If you need to return an item, please review the details below.

Coverage

This return policy applies to all customers worldwide.

Return Window

You have 90 days from the date of delivery to return your order.

Item Condition

To be eligible for a return, items must meet the following criteria:
  • Products must be unused and in new condition.
  • All original packaging, including tags, boxes, and pouches, must be included.
  • Complete sets must be returned together; individual items from a set cannot be returned separately.

Non-Returnable Items

We cannot accept returns for:
  • Products purchased from any other site other than www.llskinglobal.com.
  • Items missing accessories, manuals, or packaging.
  • Products that show damage or signs of misuse.
  • Orders placed over 90 days ago.

Restocking Fees

There are no restocking fees for returns.

Defective or Incorrect Items

If your item is defective or incorrect, please contact us within 30 days of receiving it. Provide your order number and relevant images for faster resolution.

Exchanges

To exchange an item, please return it and place a new order for the desired product.

How to Return an Item

  • Reply to your order confirmation email with the items you want to return.
  • We’ll send you a prepaid return shipping label by email.
  • Print the label and return the items.

Refund Process

After we receive and inspect the returned item:
  • Approval: We’ll confirm that the item meets our return criteria.
  • Refund: Once approved, refunds will be processed within 10 business days to your original payment method.
  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to our mistake.

Refund Delays

If your refund isn’t showing up after 10-15 business days, check with your bank or card issuer, as processing times may vary. If you still have issues, contact us for assistance.

Contact Us

If you have any questions or concerns, feel free to contact us.

L&L Skin
service@llskinglobal.com
09:00 - 18:00, Mon-Fri (UTC+8)

Japan Headquarters Address
日本L&L SKIN TECH 株式会社
〒103-0026 東京都中央区日本橋兜町5-1兜町第一平和ビル3階
3F Kabutocho Daiichi Heiwa Building 5-1 Nihonbashi Kabuto-cho Chuo-ku, Tokyo, Japan 103-0026

Hong Kong Office Address
Japan LL Skin Tech Co., Limited
45-51 Chatham Road South, Tsim Sha Tsui, Kowloon Hong Kong SAR