Payment Policy
We’re committed to making your shopping experience seamless and enjoyable. Below, you’ll find important details about payment options, duties and taxes, and how to use discount codes. If you have any questions or need assistance, don’t hesitate to reach out — we’re here to help!
Payment Methods
You can choose from various payment options to complete your purchase. Payments are processed when the order is placed, including for backordered or made-to-order items. This ensures that your order is queued for fulfillment and shipped as quickly as possible.
- Shop Pay: If you’re already a Shop Pay user, simply log in. New to Shop Pay? You can set up your account quickly during checkout.
- PayPal: Select PayPal at checkout, log into your account, and complete the transaction. You’ll be redirected back to our site after.
- Credit Card: We accept Visa, Mastercard, and American Express. If you have an account with us, your default billing information will auto-fill at checkout. Otherwise, you can manually enter your payment details. Please note that transactions may be declined depending on card restrictions.
Duties, Taxes, and Fees
- United States and Canada: Duties are included, and taxes are calculated at checkout based on the shipping address.
- Other International Orders: Duties and taxes may apply, and you’ll be responsible for these costs. We don’t control these fees or have the ability to estimate them. For more details, contact your local customs office. Duties and taxes paid upon delivery are non-refundable.
Foreign Transaction Fees
We don’t charge additional fees beyond the order total, but your bank may apply foreign transaction fees since we are based in Hong Kong. Unfortunately, we cannot refund these fees. If you think the charge was made in error, please contact our customer happiness team at hello@llskin.com with the details.
Discount Codes
- Enter your discount code in the “Add coupon code” field at checkout.
- You can only use one discount code per order. If multiple codes are applied, our system will automatically choose the best offer.
- Discount codes can’t be combined with free shipping offers, referral credits, or other promotions.
- L&L Skin gift cards are excluded from all discounts.
Any updates or changes to our payment methods will be announced promptly on our website.